Refund policy
Return Policy
We offer a 30-day return policy. This means you have 30 days from the date you receive your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it — unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.
To initiate a return, please contact us at admin@growing-osaka.com. Approved returns must be sent to the following address:
[Insert Return Address]
Once your return request has been approved, we will provide you with the return instructions and shipping address. Items returned without first requesting a return will not be accepted.
Return Shipping Costs
For returns due to a change of mind or personal preference, the customer is responsible for all costs associated with the return, including:
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Return shipping costs
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The original shipping cost (including orders that qualified for free shipping)
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Any customs duties, import taxes, brokerage fees, or other charges incurred during the return process
These costs will be deducted from your refund where applicable.
Please ensure that all customs duties and taxes are prepaid before returning your item. If any customs duties, import taxes, brokerage fees, or other charges are billed to MONOGRIIS upon receipt of the returned package, those amounts will also be deducted from your refund.
If you have any questions about returns, please don't hesitate to contact us at admin@growing-osaka.com.
Damages and Issues
Please inspect your order upon receipt. If you receive a defective, damaged, or incorrect item, please contact us immediately so we can assess the situation and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishables (such as food, fresh flowers, and plants), custom or personalized products, and personal care or hygiene items (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. If you have questions about a specific item, please contact us.
Please note that we are unable to accept returns on sale items or gift cards.
Exchanges
The fastest way to get the item you want is to return your current item and, once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification, in accordance with applicable consumer protection laws.
The item must be returned in the same condition as when received — unworn or unused, with tags attached, and in its original packaging. A receipt or proof of purchase is also required.
Please note that the customer remains responsible for return shipping costs, the original shipping cost, and any applicable customs duties, import taxes, brokerage fees, or other charges incurred during the return process, unless otherwise required by applicable law.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days, less any applicable return shipping costs, original shipping costs, customs duties, import taxes, brokerage fees, or other charges as described above.
Please note that it may take additional time for your bank or credit card company to process and post the refund.
If more than 16 business days have passed since your return was approved, please contact us at admin@growing-osaka.com.