Shipping policy

Shipping Rates

All domestic and international orders are shipped free of charge.

VAT & IMPORT FEES

For most major destinations, VAT and customs duties are covered by MONOGRIIS depending on your delivery location.

Countries where duties and taxes are covered:
United States, European countries, Australia, Hong Kong, Malaysia, Mexico, New Zealand, Norway, Qatar, Saudi Arabia, Singapore, Switzerland, United Arab Emirates, United Kingdom, and Canada.

For the countries listed above, there should be no additional duties or import taxes upon delivery. If you are asked by the courier to pay additional customs charges, please contact us before making any payment.

Countries not listed above:
Local taxes, import duties, customs duties, or clearance fees may apply and are the responsibility of the recipient. These charges are determined and collected by the local customs authorities or courier, and MONOGRIIS is unable to provide an accurate estimate in advance. We recommend checking with your local customs authority for further information.

If you refuse a shipment due to unpaid import duties, taxes, or customs fees and the parcel is returned to us in Japan, any applicable duties, taxes, handling fees, and both the original and return shipping costs will be deducted from your refund.

Shipping Method

All orders are shipped using our designated carrier. Customers are not able to select a preferred shipping method.

Tracking Your Order

You can track your shipment by entering your tracking number on the FedEx website.

Delivery Time

We use tracked shipping methods to ensure reliable delivery. Orders generally arrive within 2–3 business days after shipment. Please note that delivery to remote islands or outlying areas may take 3–4 days. Delays may also occur due to natural disasters or large-scale events in certain regions. We appreciate your understanding.

Damage During Shipping

We take great care in packaging your order to prevent scratches or dents to the outer box. However, once the package is handed over to the carrier, there is a possibility of damage occurring during transit due to circumstances beyond our control. We kindly ask for your understanding regarding minor scratches or dents to the outer packaging that do not affect the use of the product itself.

If You Are Not Home

If you are unavailable at the time of delivery, the carrier will leave a missed delivery notice. Please follow the instructions on the notice to arrange a redelivery. Please note that packages will be held for 7 days from the date of shipment. If the package is not claimed within this period, it will be returned to us.