Shipping policy

Shipping Rates

All domestic and international orders are shipped free of charge.

Import Duties & Taxes

MONOGRIIS ships using DDP (Delivered Duty Paid) service. Import duties and taxes are covered by MONOGRIIS, and customers will not be charged any additional fees upon delivery.

If you have any questions regarding shipping, import duties, or taxes in your country, please feel free to contact us before placing your order.

Shipping Method

All orders are shipped using our designated carrier. Customers are not able to select a preferred shipping method.

Tracking Your Order

You can track your shipment by entering your tracking number on the FedEx website.

Delivery Time

We use tracked shipping methods to ensure reliable delivery. Orders generally arrive within 2–3 business days after shipment. Please note that delivery to remote islands or outlying areas may take 3–4 days. Delays may also occur due to natural disasters or large-scale events in certain regions. We appreciate your understanding.

Damage During Shipping

We take great care in packaging your order to prevent scratches or dents to the outer box. However, once the package is handed over to the carrier, there is a possibility of damage occurring during transit due to circumstances beyond our control. We kindly ask for your understanding regarding minor scratches or dents to the outer packaging that do not affect the use of the product itself.

If You Are Not Home

If you are unavailable at the time of delivery, the carrier will leave a missed delivery notice. Please follow the instructions on the notice to arrange a redelivery. Please note that packages will be held for 7 days from the date of shipment. If the package is not claimed within this period, it will be returned to us.